Privacy Policy

Fitcom Fitness Sdn. Bhd. & Fitcom Fitness (S) Sdn. Bhd. (“Fitcom”, “we”, “our”, “us”) is committed to protecting and respecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you access or use our services, facilities, platforms, mobile or web applications, and digital systems (“Services”).

By using Fitcom’s Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect and process the following categories of personal data:

• Personal identification data, including name, contact number, email address, date of birth, and account credentials
• Training and fitness-related data, including fitness assessments, body measurements, progress records, attendance history, and training history
• Images and recordings, such as photos or videos taken for training documentation, progress tracking, or internal community engagement
• Digital usage data, including booking records, login activity, device or system interaction data related to our web or mobile platforms
• Payment-related data, including transaction references and payment status processed through our point-of-sale (POS) system and third-party payment gateways

Fitcom does not store full payment card numbers or banking credentials. All payment transactions are processed via third-party payment service providers regulated by Bank Negara Malaysia.

2. How We Use Your Information

Personal data is processed strictly for legitimate business and operational purposes, including:

• Providing, managing, and administering training services and memberships
• Tracking training progress and supporting fitness outcomes
• Managing bookings, attendance, scheduling, and internal records
• Processing payments and issuing invoices or receipts
• Communicating service-related updates, notices, or operational information
• Maintaining, improving, and securing our digital systems and user experience

Fitcom does not sell, rent, or trade personal data to third parties for commercial gain.

3. Confidentiality & Data Protection

Fitcom treats personal data as confidential and implements reasonable administrative, technical and organisational safeguards to protect personal data against unauthorised access, misuse, loss, or disclosure. Access to personal data is restricted to authorised Fitcom personnel on a need-to-know basis and solely for work-related purposes.

4. Photos, Videos & Training Content

Fitcom may capture photos or videos of Members for purposes including:

• Training documentation and progress tracking
• Internal education, coaching or quality control
• Marketing, promotional or community engagement purposes

If you do not wish for your photos or videos to be used for public or marketing purposes, you may notify Fitcom at any time. Fitcom will take reasonable steps to honour such requests and remove the relevant content within a reasonable timeframe, subject to technical and operational limitations.

5. Third-Party Services

Fitcom engages third-party service providers for purposes such as:

• Payment processing and POS systems
• Digital infrastructure, hosting, and system support

Such service providers are given access only to personal data reasonably necessary to perform their functions and are required to handle personal data in accordance with applicable laws and contractual obligations.

6. Your Rights

Subject to applicable laws, you may:

• Request access to your personal data
• Request correction of inaccurate or outdated personal data
• Request restriction or limitation of certain processing activities
• Withdraw consent for specific uses, such as marketing communications or public content usage

Requests may be submitted by contacting Fitcom using the details below and may be subject to identity verification and applicable legal limitations.

7. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations or to support Fitcom’s legitimate business operations.

8. Changes to This Privacy Policy

Fitcom may update this Privacy Policy from time to time. Updates will be made available through our platform. Continued use of our Services after such updates constitutes acknowledgment of the revised Privacy Policy.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact:

Fitcom Fitness Sdn. Bhd.
Fitcom Fitness (S) Sdn. Bhd.
hello@fitcomfitness.com
www.fitcomfitness.com  ·  app.fitcomfitness.com

Last Updated: 8 February 2026